Hire for the Hottest Skill: Coherence

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We all know how pleasant it is to be around happy, upbeat people, but what we don’t all know is how much these people benefit an organization. Researchers are finding that emotional people literally set the tone of the organization, and they can do so without saying or doing anything. We need to learn how to acknowledge and appreciate the people who ...

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Attract More Customers by Getting Emotional

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My husband and I recently visited Key West, Florida, and our first evening there we were looking for a place to have dinner. We wanted to go to one of those Southern-looking old houses where we could dine on the front porch. There were several of those on the main drag, and we strolled by each one and checked out the menu and surroundings. They were pretty similar, ...

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Gauge the Optimal Passion

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We all know that it’s important to ignite passion in a business organization, but we don’t all know that it’s equally important not to generate too much passion. There’s a direct relationship between passion and the propensity for chaos, so the more passion you ignite, the more governance you need to effectively channel the energy.

Not all missions require a high level of passion. Transformation, or the creation of something new, requires ...

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The Folly of Thank You

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I was dazed by a recent Forbes article that said leaders can improve employee engagement by frequently saying “thank you” to their staff. It’s no wonder we have such an issue with employee engagement, where 72% of American workers alone
are disengaged. We need to pay closer attention to what resonates with our personnel.

The article reminded me of a Vice President who I used to work alongside. We ...

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