Boost Employee Engagement by Allowing Angry Outbursts

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EmoticonsPhil, a systems analyst at General Engines, is irate. He’s on the team that supports technology for the sales group, and his boss, Jonathan, just told the team the company is not going to fund tablets for the salespeople. The sales staff is counting on Phil to get them the tablets, and he had been planning to roll them out at ...

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Reduce Distracting Worries in Your Team

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WorryTom’s got a full agenda to cover so he gets to the conference room a few minutes early to make sure the powerpoint is ready. Joe and Bill are already there, and they’re obviously grumbling and moaning about something. He hears “they are idiots” and “how can they be so stupid”, while they snarl and shake their heads. Tom’s going to need to get them focused on the meeting ...

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Does Expression of Anger Help a Team?

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AngerDavid, a web developer at General Engines, has always been feisty, with strong opinions about what should be built on the website. But right now he is pissed. His manager, Laura, just told his team they’re not getting the budget increase they requested. David shouts “customers are going to be irate when we don’t deliver the features they want!” He continues, in a heated voice, to complain that they’re ...

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