Build Trust by Owning up to Your Emotions

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TrustworthyWe often think we can get away with denying how we’re feeling. How often do we pretend we’re doing fine when things aren’t running smoothly? But no matter how good your poker face is, other people can detect your emotional state simply by consciously becoming attuned to it. So don’t deny what you’re feeling. If your words and actions aren’t congruent with your emotions, you’ll be perceived as ...

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Boost Employee Performance by Relaxing Authority

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Once when I was a systems analyst for a large, national firm, I worked in the Seattle office while reporting to a manager, Brad, who was in the San Francisco office. He had an annoying habit of calling me on my office phone almost every Friday afternoon around 5pm. He never said it but I knew he was checking to make sure I was still working and hadn’t left early. ...

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Trust Breeds Trustworthiness

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I have a friend from the U.S. who was recently touring Tokyo on foot. He had an expensive camera that he was carrying around his neck, but as he entered a museum, he was told he couldn’t take it in. He looked around for a locker or some guarded place to put it, but the man taking tickets motioned for him to put it on a shelf across the room ...

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